What does a key holder do? Key holders are employed in a retail establishment to make sure that it is working correctly and also giving a good customer service. They come in a wide variety of sizes and are generally used by both the clerk and the customer. Many of them come in early to open the shop so that they can get things in order for opening day.
When you first open a new store, it is important to have an employee or two on staff who will be given keys to all of the different stores. This allows for both the clerk to help with the checkout process and also helps the new employees to know where everything is. It will also help when they are training new customers and one of their first tasks will be to help the new employee with the new key holder.
The duties of the key holder go far beyond just giving out keys. They also need to be familiar with all of the different parts of the store so that they know where everything is and how to get to it. If an employee doesn’t know how to get to the cash register then they aren’t going to do their job properly. Another big responsibility of the key holder is to make sure that the store has an effective security alarm system. This is an extremely important job, because if someone is injured or killed while trying to gain access to the store then the security alarm system will alert the police so that they can do what they need to do.
There are some responsibilities that the key holder should never neglect. For example, if the store management changes the layout of the retail property often the key holder needs to be notified. This ensures that the new layout isn’t going to cause an issue where items are stored.
The duties of all of the employees working in any retail business include performing various tasks. Some of these tasks are harder than others but all of them are crucial to making sure that customers stay safe. Assisting cashiers with customer complaints is one of the main responsibilities of the key holders. When you have a complaint from a customer, the key holders have to either call the customer back or get a letter from the manager explaining the situation.
Some other duties that the key holder must perform are to verify the validity of any security systems that are in place. This is very important so that customers aren’t put at risk when entering the store through an unsecured door. Making sure that all security systems are up properly and working correctly is another duty of the key holder. This person is also responsible for troubleshooting any security system that may have been installed incorrectly.
Every retail establishment is different so the jobs and duties listed in the job description will vary. Each retail location will be slightly different as well. In some locations they may only require certain employees to be key holders. Other retail locations will require that key holders are employees working directly under the cashier. Some cashiers will have supervisors that they report to while they are on the job.
The job description of a key holder does not mean that the person must have a specific skill set. However, having good interpersonal skills and being able to communicate with others is very important. It may not be a position that you find personally appealing but it is one that is in demand in today’s retail industry. If you have excellent interpersonal skills and a job title that matches the job description, you could have a successful career as a key holder.